TERMS AND CONDITIONS
UNDER-RAPT TERMS AND CONDITIONS
TERMS & CONDITIONS
We are sure that you will love your purchase but in the unlikely event that your item is not suitable, we accept all items that are returned to us unworn and in the same condition as delivered.
Clothing: When trying on clothing, please ensure that you are not wearing any fragrance, deodorant or make-up that may leave a scent or mark.
UNDER-RAPT LTD do not offer pre-paid returns for both UK and International orders. All return postage costs must be met by the buyer. Please return your parcel using a recorded postal service and obtain a proof of postage receipt. We cannot issue a refund for missing parcels that have not been sent using recorded delivery.
All items should be wrapped carefully, to prevent damage during return. UNDER-RAPT LTD does not accept responsibility for any damage to which occurs during return shipping.
All goods will be inspected on return.
It can usually take up to 7 days for your refund to be processed from receipt of the returned parcel.
You will receive an e-mail once your refund or exchange has been processed. We will endeavour to process your refund as quickly as possible.
You have 14days from date of receipt If you wish to return your order for a full refund. You can return it to us by recorded/tracked post. Once we have received your item we will process your refund to your Paypal.
EU and INTERNATIONAL ORDERS
EU and International customers have 28days to return items from date of receipt for a full refund. You can return it to us by recorded/tracked post. Once we have received your item we will process your refund to your Paypal.
POSTAGE ADDRESS: UNDER-RAPT LTD, 21 COPELAND DRIVE, GREATER MANCHESTER, WN6 0XR, UK